Returns

Any items that arrive damaged or faulty will be replaced when notified within 7 days of receipt. Please email us a photograph of the damaged item within 7 days at info@naturalbeautyco.com.au and the item will be promptly replaced.

If you are unhappy with your purchase you may return items within 14 days of receipt for a full credit valid for 30 days. Please enclose a note of explanation for your return and allow up to 14 days processing time. Please note that unreasonable and excessive returns may be declined at our discretion. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

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